Lucy Suchman believed that the plans and manipulations being used to create interactive devices did not actually mirror the basis for human action, and were therefore misguided. In her “Navigation,” Suchman distinguishes between the “planning and situated action perspectives.” In her “Interactive Artifacts,” she discusses what interactivity means and explains it in historical terms. One of Suchman’s main claims is that we must understand the difference between human interaction and that between humans and machines. Suchman even discusses the work of Sherry Turkle, which I thought was interesting because she distinguishes between the things that one designs and the things that one communicates with.
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